By Ann Gynn published May 30, 2017

8 Things Any Good Marketer Should Know About Email


Email is the most valuable tool for any content marketer – and our research proves it. 93% of B2B marketers use email to distribute content, and of those, 91% consider email to be critical.

Email can do so much to help you build better relationships with your audience, understand individuals’ behaviors, and even maximize the reach of your paid social content.

That was the wisdom from Mathew Sweezey, principal of marketing insights at Salesforce and author of Marketing Automation for Dummies, in his Content Marketing World 2016 presentation, How to Improve the Value of Your Email Through Marketing Automation.

His tips on how to leverage email in today’s world for better content marketing range from subject lines to email “plays” and why it’s more important than ever to obtain people’s email addresses.

Customize first impression by buyer’s stage

Think about how you peruse your inbox in the morning. Do you open the first email, decide if it’s good content, and move on to the next? Or do you delete all the worthless emails and read what remains?

Chances are it’s the latter. That’s why your subject line and sender “are the only pieces of information to determine if email is credible,” Mathew says.

Subject line & sender are the only pieces of information to determine if #email is credible. @msweezey. Click To Tweet

As such, you should use that email real estate differently depending on the recipient’s stage in the buying process. Here are the guidelines by stage:

  • Stage one: This audience is asking generic questions. They may not even know the keywords in that space. If they see a vendor’s name in the prime email real estate, they know the email is from a marketer. In the prime email real estate, don’t include keywords or brand names.
  • Stage two: This audience is looking for social proof to support their research. Use the subject line to give them ammunition to get support from others. In the prime email real estate, use a keyword or brand name, but not both.
  • Stage three: This audience wants to know they have researched all their options before they make a decision. In the prime real estate, use a keyword and brand name.

Quickly create emails

One-third of marketers take seven weeks to create a piece of content; 42% take two to five weeks.

You can’t craft emails the same way. Identify brief content already created that can be shared through email.

Identify brief #content already created that can be shared through #email, says @anngynn. Click To Tweet

Mathew shares what he learned working with MIT’s Sloan School of Management to identify the behavior of people signing up for MBA programs. The research showed that MBA candidates evaluating which schools to apply to value things outside of the actual degree, such as the connection with professors.

MIT now knew that promoting their professors as individuals could make a difference. In their email marketing, they linked to the professors’ LinkedIn profiles. The prospective student then was only a click away from learning more personally about and connecting with an MIT professor. (And MIT could track their behavior by tracking the LinkedIn URL.)

Mathew offers a generic visual example based on second stage of the buying process. If someone is seeking social proof in their research for a product or service, a simple email including a link to content from a third party talking about your product, service, or related proof-type research could work, such as this:


Don’t send the prettiest email

While the example above demonstrates the ability to quickly create an email with value, it also exemplifies the real value in communicating the same way a person would email a friend or colleague. It’s authentic and personal.

“Our job is not to be pretty. It’s to be effective,” Mathew says. He explains that HTML-pretty emails are holdovers from the world of direct mail – they aren’t a marker of legitimacy but a marker of marketing.

Rich text is how humans write emails.

HTML-format emails are pretty but pretty isn’t our job. Rich text is how humans communicate, says @MSweezey. Click To Tweet

A large U.S. bank that Mathew works with tested the difference between HTML and rich text. It sent the same email using the two formats. Engagement, as measured in open rates, was four times greater for the rich-text format emails.

Get them to ask the next question

Mathew offers a scenario familiar to many in business. You go into the boss’ office to share an idea. The boss says no. A few weeks later, the boss comes back with a “new” idea – the same one you suggested a few weeks earlier. Your boss now trusts the idea because it is his or hers.

Your prospects are like that boss. You can’t just send them a series of six emails after they download a white paper and expect them to buy. You have to let them come to the answers on their own.

Your job is to nurture them to ask the next question. Companies using lead nurturing the right way find they close deals 34% faster, according to Salesforce research.

Companies using lead nurturing the right way find they close deals 34% faster, says @salesforce via @anngynn. Click To Tweet

So how do you do that in an email?

Include a secondary call to action in your email. Then the recipients select what content they prefer – and that tells you if they are still in the second stage, for example, or if they’ve moved onto the third stage. But, Mathew cautions, that only works if your content is tailored to the buyer stages.


Put your email in play

A PGA golfer has 14 clubs in his or her bag. The professional golfer must pick the best tool based on the setting of each ball and the situation of the overall game.

Like a golfer, marketers also have a limited number of tools to use to accomplish infinite scenarios at high efficiency. That’s why your email nurturing plays should be limited and able to be recombined to accomplish different scenarios.

Mathew shares the scenario of marketing at a trade show. When you get back to the office you have a lot of email addresses but don’t know where each contact is in the sales cycle. He urges you to follow the 3-2-1 process:

  • Assume all recipients are in stage three. Because anyone actually in this stage is closest to a sale, it’s important to deliver to this group first.
  • If recipients don’t respond, presume them to be in stage two. Email stage two relevant content.
  • If they don’t respond to stage two, assume they’re in stage one. Email stage one relevant content.

Repeat this cycle three times – when you send an email the recipient finds useful, she or he will select the content, letting you know where that person is in the buying cycle.

Mathew worked with eCornell on a 3-2-1 email campaign based on paid search leads. The close rate was 50% and engagement was 16 times higher than non-nurtured prospects.


Onboard your subscribers

Your company likely has a process to onboard new employees. Do you have one to onboard new subscribers? Or do you just email them the next blog post that you send everybody else?

Don’t just send the next email to new subscribers. Onboard them with your best content, says @MSweezey. Click To Tweet

Remember, your next blog post likely isn’t your best one. Instead, the first five emails your new subscribers should receive are the five best blog posts you’ve written. Then, you can start sending them the standard email.

Salesforce research reveals that 50% of high-performing marketers use email onboarding, while less than 1% of underperforming marketers do.

High-performing marketers use #email onboarding. Less than 1% of underperforming marketers do, says @MSweezey. Click To Tweet

It’s the halo effect. “First impressions matter. Every interaction is shaded by that initial impression,” Mathew says.

Connect on social

With an email address, you can truly unlock the value of social media, particularly its highly valued hyper-targeted paid promotion (especially important given that the organic reach of social media posts is less than 2%.)

Consider the case of Volvo Construction, which Mathew shares. Its dealers sold $100 million worth of new and used equipment in a year through Facebook. The social media platform is its No. 1 one lead driver.

Now how can a big B2B company use Facebook to make those sales? Email addresses. It uploads its email lists to Facebook and Facebook can match the ads directly to those individuals. So the Volvo database can see the content by email and by social. Plus, Facebook can target people who “look” just like the profiles of those direct-match users.

Volvo saw overall engagement increase by 22% when recipients received an email from Volvo and saw a Facebook ad from the company – far better than any single communication.

“You’re not just sending an email but you can target that person on any channel,” Mathew says.

Forget cookies

Mathew also says the future of omnichannel marketing is the email address. Hashing technology now enables you to track the behavior of an email address online across multiple devices. Cookie technology can’t do that.

You can learn when the person last visited your website, the point at which they stopped watching a video, etc., and all those behaviors can be assessed in your marketing automation platform to deliver the next email with the most relevant content.

By getting more behavioral data – beyond the open and click rate – you gain the context necessary to create better content for communication and more targeted content to drive a conversion.


As you strengthen your commitment to your email strategy, Mathew offers these reminders:

  • Email is best when it’s human – we want relationships with people, not machines.
  • HTML is not a best-in-class email format anymore – rich text emails receive better engagement rates.
  • Email + social media = content marketing powerhouse.

Remember, growing your subscriber base is not about boosting your numbers for the next e-blast. It’s about using that email address to deliver more relevant content when the recipient wants it.

7 Organic Tips for Growing Your Email ROI

Want to learn firsthand from great experts in content marketing? Make plans today to attend Content Marketing World 2017, Sept. 5-8, in Cleveland, Ohio. Use code BLOG100 to save $100.

Cover image by Joseph Kalinowski/Content Marketing Institute

Author: Ann Gynn

Ann Gynn edits the CMI blog. She also serves as the Tech Tools editor for Chief Content Officer magazine. Ann regularly combines words and strategy for B2B, B2C, and nonprofits, continuing to live up to her high school nickname, Editor Ann. Former college adjunct faculty, Ann also helps train professionals in content so they can do it themselves. Follow Ann on Twitter @anngynn or connect on LinkedIn.

Other posts by Ann Gynn

  • Andrea Reynolds

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  • Mathew Sweezey

    Thank you so much Ann for writing this up! If anyone has questions I’ll be happy to help answer them just make sure to ping me @msweezey.

    • Ann Gynn

      Thanks Mathew for having so many great tips — and your generous offer to readers who have more questions. Email is an endless opportunity!

  • Asadollah Panahi

    It is great
    Especially the more links
    Thank you

    • Ann Gynn

      Glad you found it helpful!

    • Mathew Sweezey

      Glad you found that helpful!

  • Nick Cobb

    Your email that took less than 2 minutes has a typo. The next email is missing at least 2 commas. Maybe I’m being picky, but scanning your email over for typos before sending isn’t too much to ask.

    • Mathew Sweezey

      Nick, sorry that those examples had typo’s. They are simply examples, so don’t stress to hard. Also what we need to keep in mind is that there are two type of people in the world, Grammar Sticklers, and everyone else. It seems you’re one of the two. When sending emails we must remember that people make mistakes, so gammer in email isn’t the same as grammar in formal writing. Yes, you can argue it should be, but language changes over time, and we must realize the impact of the connected world on grammar. Most emails sent from one person to another have not been run through an editor, and are sent on the fly so it’s okay to have typo’s in these formats. I’m not trying to justify why these slides which I made up the day before my session (which was because someone had to bail and I was filling in) had errors in them, but it’s a good lesson to think about. When creating content to be truly human, we must realize it doesn’t have to be 100% grammatically correct, because that is now the vernacular of email, text, and a lot of social communication. Yes, it might bug you that my emails had typo’s but in the end it’s not going to change their desired affect of building personal relationships.

      • Nick Cobb

        Or you could just install Grammarly and not ever worry about it again. Your 2-minute email would become a 2-minute-10-second email and you wouldn’t have to worry about annoying “Grammar Sticklers.” 😉

        • Mathew Sweezey

          Sadly I use it, but you have a valid point!

  • Matthew Vermillion

    Question regarding this: “A large U.S. bank that Mathew works with tested the difference between HTML and rich text. It sent the same email using the two formats. Engagement, as measured in open rates, was four times greater for the rich-text format emails.”

    Wouldn’t recipients not be able to tell what format the email is until AFTER opening it, thus debunking the notion that they opened it because it was rich text format instead of HTML?

    • Ann Gynn

      You raise a valid question. One thought – recipients use email preview panes or preview line (in HTML so they would notice it wasn’t there) would be able to see the difference.

      • Matthew Vermillion

        Ahh yes, excellent point! I didn’t think of that. Thanks.

    • Vashishtha Kapoor

      Yes. Rich text emails are read more than HTML.

    • Mathew Sweezey

      Good question, and I may have made a mistake in my wording. It wasn’t based on open rates, it was on engagement from the email. So open and clicking. This totally is something I may have misspoke on stage but it should read ‘engagement’ not ‘open’.

      • Matthew Vermillion

        Totally makes sense. Thanks for the update!

  • Vittoria Dmowska

    You have shown a lot of way to be successful in email marketing.That,s very nice and effective.Thanks.

  • Cattis Friberg

    Really great article. Email marketing is not easy if you want to success with it and this article helped me a lot to be better at it.

    • Mathew Sweezey

      Great! If you want some more email tips I do a lot of work with email and automation as well. The book ‘marketing automation for dummies’ is a great next step if you are wanting to get into email nurturing plays.

  • Benjamin Jenkins

    I work from ease and comfort of my house, through doing basic tasks which takes from you a Computer system together with connection to the web and I am more happy than ever before… After six months with this task and also i obtained professionally paid in total Thirty six Thousand bucks… Normally I get just about eighty bucks/h and work for 3 to 4 hrs each day.And awesome thing relating to this work is the fact you can supervise time while you work and for just how long as you wish for and you get a check every week.—–>>>> VZTURL.COM/bni14

  • natty b

    I initially loved this article, because I hate working with HTML. But my boss is a big fan of HTML. I’m wondering if you can help me out even further? I’m wondering what you think of this person’s article, which offers an opposing viewpoint on marketing rich text versus html emails? I’d be interested in getting hard data behind either claim.

    • Mathew Sweezey

      Sure, you’re issue is you’re confusion terms. “Rich Text” is not “Plain Text”. The article you are referencing is agreeing with this one. It says you should use “Rich Text” emails not “Plain Text” emails. Rich Text is a form of HTML yet with out the heavy formatting. It allows for hyperlinks which is the key difference between Rich and Plain. Not to mention they have no supporting evidence on any claims. But the best advice is simply test the difference as I’ve suggested. Make the deal with your boss to go which every way performs best.

      • natty b

        Thank you for explaining to me the difference between plain text versus rich text. Now, may I alert you to a few things:?You mean “wary” not “weary,” which means tired. And you mean “your” not “you’re” …

        • Mathew Sweezey

          Yes, i’m bad with grammar. Thank you.

    • Ann Gynn

      Hi natty b … You also might find this article helpful … it found while people SAY they prefer HTML emails, their ACTIONS speak differently.

      • natty b

        Thank you!

  • Oliver King

    I do the job from ease and comfort of my own home, with simplistic activities that merely takes from you a Personal computer together with on-line connection and I am more joyful than ever before… After six months during this work and managed to get cash in total Thirty six Thousand bucks… Ordinarily I earn roughly eighty bucks/hour and also work for 3 to 4 hours day by day.And wonderful thing concerning this task is that you can arrange time and effort at the time you do the job and for just how long as you like and you earn a check in one week…….. VZTURL.COM/bnk55

  • Alexandra Butler

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  • sarah

    yes emails are great strategies for marketing ,good idea

  • Dylan

    A good email strategy can do wonders. I’m also interested in marketing automation, but that’s a level up. Tools like GetResponse can help in both from what I’ve read.

    • Mathew Sweezey

      There are many tools, and if you’re really wanting to know more rather than just seed this comment thread with names of tools which are paying you and have no baring on this discussion then simply Google Marketing Automation. You’ll find what you want there.

  • Ann Gynn

    Thanks Rodrigo for sharing the resource on rich text in Mailchimp!

  • Sunny Kumar

    Yup Email Are Great Strategy For Marketing.. You Can Even Try Optinchat For E-mail Marketing Purpose