By Sarah Mitchell published September 23, 2010

How to Make the Case for Design in Content Marketing

What is the biggest problem you face in your content marketing strategy? In the B2B Content Marketing: 2010 Benchmarks, Budgets and Trends study published last week, 66% of respondents identified a challenge with the production of the content. Split between three areas, content marketers admitted to being worried about:

  • Producing engaging content – 36%
  • Producing enough content – 21%
  • Producing a variety of content – 9%

Who can’t identify with these concerns? What surprised me is that my biggest challenge wasn’t even mentioned in the study, and it’s a problem shared by all of us. People aren’t reading. I’m only half joking when I tell people I spend my day constructing words I know people won’t read.

If people aren’t reading – and we know even avid readers are deluged with far too much information to digest – we have to depart from the tactics of writing to attract them. What makes people stop and take notice? Design.

If you’re not convinced that design is critical in the content process – or you are trying to convince someone in your organization to make an investment in design, here are some thoughts and an example to use when making your case.

Recognize that people skim

The battle starts before anyone opens your document. Conduct a Google search on “how to write a headline” and nearly 16 million results are returned. Why? Because a good headline – much like curb appeal in the real estate industry – encourages people to take a look inside.

As content producers, we’re aware of a multitude of tricks to encourage skimmers and non-readers to keep moving down the page:

  • Construct documents to cater to F-shaped reading patterns
  • Use bullet points, ideally right after the intro paragraph
  • Use boldface type to highlight key, complete thoughts (ask: if your reader read only these, would they get the gist of what you’re saying?)
  • Use subheadings (following same content rules as headlines to make them as compelling and clear as possible)

Remember that people notice design before content

Once you know the basics are covered off, the next step is to evaluate whether the techniques you’re using are actually improving your content. They’re only useful if someone has decided to read the written text. Wouldn’t your customers benefit from an approach focused on convincing people to read in the first place?

Publishers and product developers use design strategically because humans are visual creatures. Faced with choice, the document (or product) with the best design features will be selected first. Publishers figured out long ago that the book jacket had a massive influence on book sales. Album covers were considered an art form. Apple’s success comes, in no small part, due to the aesthetic appeal of their products. Yet none of these design features has any bearing on the quality of the content. So ask yourself: how can design help your content?

Use design to help people focus on the call to action

We need to stop focusing on what we’re saying and start thinking about what we’re delivering. The goal of content marketing is to persuade someone to answer a call to action. While we can format our content to coax readers through a document, it’s of no use if it’s never opened in the first place. Collaborating with a good designer will give your content a competitive advantage for success.

One example about the power of design

As a writer, I’ve always been content-driven. When I started my company, I designed and printed my own business cards. I had worked in enough places to know how I wanted them to look. How hard could it be, right? As a member of the Australian Computing Society (ACS), I included their logo on my card since I planned to work with software companies. I was impressed with my effort.

 

One of my first meetings was with a graphic designer named Ryan Briggs.  In his opinion, my card wasn’t even close to representing my business as I described it to him. Ryan had four specific complaints:

  • It looked ordinary and was obviously generated using a template
  • The ACS logo was confusing since I didn’t work for the ACS
  • I had my home address on the card making me look amateur and creating privacy issues
  • It was printed on cheap paper and didn’t support my “premium” service

I agreed to let him design something for me on the condition I wouldn’t be obligated to purchase. In an irritating display of confidence, he agreed saying I would change my mind when I saw his idea. He was right.

Sarah Mitchell Business Card - Sample 2

I was amazed at the difference. The content was basically the same but the product had changed completely. I immediately agreed to invest in his idea. Ryan clearly understood what I was trying to achieve with my business and used professional design techniques to convey that.

  • Custom logo design reflects my business name
  • Printing on heavy paper lends a feel of quality
  • Rotating the card gives a fresh, creative appearance
  • Rounding two edges demonstrates a modern approach
  • Using the back of the card increases valuable content “real estate”

My new business card looked great but also did a better job supporting my business. Working within a space of 2×3.5 inches, my card quickly became an asset even though the content hadn’t changed significantly. In addition, putting international dialing codes on my phone number helped to position my business for work outside Australia and reinforced the “global” in Global Copywriting.

For another example on how good design improves content, read my earlier post, Get Inspired: How a Clever Design of an Email Banner can Improve Content.

Better results with design

One good experience with design didn’t convince me to adopt it as part of an overall content marketing strategy. Over the past two years, I’ve come to realize that when design is a considered part of a project, the content is more effective and produces better results.

I’ve come to respect the value of design in a project and prefer to work in collaboration with a designer whenever I can. A truly strategic content marketing campaign should give equal consideration to the design of the content as much as to the substance of what’s being said. Until we can deliver substance in an attractive package, we’re not truly creating an asset for our clients.

Where has design made a difference in your content marketing?

Author: Sarah Mitchell

Sarah Mitchell is Director of Content Strategy at Lush Digital Media, co-host of the Brand Newsroom podcast and founder of Global Copywriting. She develops content marketing and community engagement strategies for clients in a variety of industries. Sarah works in Perth, Western Australia and frequently speaks on topics related to Content Marketing and Social Media. She's also the Australian editor for Chief Content Officer magazine. Follow her on Twitter: @SarahMitchellOz.

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  • Jody Pellerin

    It’s amazing. How did you know I was looking for this information? Must be psychic.

    I am in the process of designing cards for my business and cards for personal use (such as what my husband could give out at job fairs and interviews). This is invaluable information. Thanks.

  • http://www.globalcopywriting.com/ globalcopywrite

    Hi Jody,

    I highly recommend finding a graphic designer to do your cards for you. A good one will know about current trends and have access to stock/products the normal person wouldn’t know about. One thing I didn’t mention in my post is the designer usually has pretty good deals going with the printers and can get a better price for you on printing. That offsets the cost of the professional fee.

    And, no, I’m not psychic. I never thought of my business card as an asset before this experience. When done correctly, it certainly is. I’ve yet to hand it to someone – and I’ve handed out hundreds of them now – who doesn’t make a positive comment on it. A business card!! I’ve had people phone me specifically to find out where I had my card made. Ultimately, that’s what we want our content to do for us – start a conversation, leave a good impression, influence the memory of the recipient.

    Thanks for your comment.

    Cheers,
    Sarah

  • http://www.astutebuyersadvocates.com.au/ Buyers Advocates

    Great article. This is really helpful.