By Marcia Riefer Johnston published August 10, 2017

How and Why (or Why Not) to Build a Chatbot

Are you ready for the visitors of tomorrow? Will your customers be able to get superior answers to their questions with your content? If you’re not using – or at least investigating – chatbots, your enterprise may not be ready. Continue reading

By Dawn Papandrea published August 9, 2017

How Financial Services Companies Build Relationships Through Content

As customer relationships evolve from in-person transactions to omnichannel engagement, consumer-facing banks and insurance companies have realized it’s time to step up their game. Here are some innovative examples. Continue reading

By Jodi Harris published August 8, 2017

The Art of the Cart: How Retail Brands Can Cash in on Content Marketing

Every moment counts when competing for attention of today’s demanding and discerning retail consumers. Use these tips and examples to make sure your content efforts deliver the goods while supporting your brand’s overall value. Continue reading

By Marcia Riefer Johnston published August 7, 2017

Convert Your Most Vital (and Most Ignored) Audience Into Brand Ambassadors

Do you ignore your organization’s most important audience? Chances are, you put all your brand-building energy into external messages. But if company employees aren’t part of your content marketing strategy, you miss an opportunity. Continue reading

By Joe Pulizzi published August 5, 2017

This Week in Content Marketing: Brands & Billionaires Continue to Buy Up Media

We cover The Atlantic’s new owner, Facebook’s earnings report, and what P&G did with $140M in ad dollars. We also explore Hearst’s e-commerce experiment, rant about a content marketing swindle, and share an example of the week from GE. Continue reading

By Marcia Riefer Johnston published August 3, 2017

Want Content That’s More Usable & Reusable? Chunk It

How do you provide the most usable – and most reusable – content possible? Create your content in chunks – think of them as components or modules – according to the types of information you want to convey. Continue reading

By Robert Rose published August 2, 2017

The Democratization of Distrust Is Our Biggest Opportunity

Attention is getting a lot of, well, attention – attention marketing, attention economy, attention with content marketing. But to move forward in your content marketing journey (and build a business case), pay attention to trust. Continue reading

By Michele Linn published July 30, 2017

How to Explain Content Marketing to Anyone

What is content marketing? The perpetual question deserves another explanation. If you’re new to the practice, want a new way to look at what you’re doing, or just want help in explaining it to your relatives, this post is for you. Continue reading

By Joe Pulizzi published July 29, 2017

This Week in Content Marketing: Amazon, Facebook, and Google All Launch New Content Plays

We dish on new social product launches from Amazon, Google, and Facebook. Rants and raves include our industry’s tendency to focus on technology over strategy; then we close the show with an example of entrepreneurial excellence. Continue reading

By Andrea Fryrear published July 28, 2017

Zendesk Shares Keys to Creating an Outrageously Successful Brand Publication

Resisting the inclusion of your brand in your content is a necessary challenge – one that Zendesk accepted when it launched Relate. Its senior director of content marketing and 2017 Content Marketer of the Year finalist explains how. Continue reading

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