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Obsessing Over the Content Experience

In this presentation from ContentTECH Summit 2021, Jill Sheffield — Vice President, Content Strategy & Development at MasterCard — explains why she obsesses over the content experience, and how it led her to transform the customer journey and make measurable improvements in customer satisfaction.

Ready to learn more about creating customer-first experiences? Join us at ContentTECH Summit 2022, May 31 – June 2 in San Diego! Learn more here and use promo code CX2022 to save $200 on registration.