8 Ways Intelligent Marketers Use Artificial Intelligence
Every day your team postpones using innovative AI-powered solutions in your content marketing, you’re losing competitive edge.
If this sounded a bit dramatic, great. It’s supposed to be to get your marketing team on its toes and prepared to embrace AI-powered marketing tools.
Artificially intelligent systems constantly work on the background of popular products and services such as Netflix, Amazon, and, naturally, Google. In the past few years, though, AI has paved its way deeper into marketing, helping brands to enhance every step of the customer journey. Moreover, tools previously available to enterprise level companies have become affordable and accessible to medium- and small-sized businesses.
To better understand the latest machine-learning applications in marketing, I consulted with Markus Lippus, chief technology officer at MindTitan, a company focused on developing AI-powered solutions.
Our conversation led to these eight ways to leverage AI to beat (or at least compete with) your content marketing competition.
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1. AI-enhanced PPC advertising.@Google controls 40.7% of US digital ad revenues in 2017, followed by @Facebook w/ 19.7% via @eMarketer. Click To Tweet
Most pay-per-click ad campaigns are managed by either in-house teams or a PPC agency. In other words, humans. But AI can help you uncover new advertising channels that may not be used by your competition.
According to Markus, “AI-powered systems can help advertisers test out more ad platforms and optimize targeting. That’s exactly what Facebook is doing with their ad delivery optimization. However, this approach could also be applied to omnichannel PPC campaign data (held by a single company) by using third-party or in-house AI tools.”
Albert, an artificial intelligence marketing platform, provides a service – autonomous media buying. This approach requires little human input while AI analyzes, manages, and optimizes paid ad campaigns.An #artificialintelligence platform like @albertaimktg performs digital media buying for you. @KarolaKarlson Click To Tweet
Key takeaway: If you work with large-scale PPC campaigns, machine-learning algorithms can help you find new ways for optimizing your layout, copywriting, targeting, and bids.AI-powered PPC tools help you find better ways to optimize layout, copy, targeting, says @KarolaKarlson Click To Tweet
2. Highly personalized website experience and better CRO
While AI’s capacity is far from being able to build new websites from the ground up, it can help you enhance your visitor experience with intelligent personalization on your site.
Intelligent algorithms can help personalize:
- Website experience – By analyzing hundreds of data points about a single user (including location, demographics, device, interaction with the website, etc.), AI can display the best-fitting offers and content.
- Push notifications – Thanks to behavioral personalization, push notifications can be specific to individual users, delivering them the right message at the right time.
The 2017 Real-Time Personalization Survey by Evergage notes that 33% of marketers surveyed use AI to deliver personalized web experiences. When asked about the benefits of AI-powered personalization, 63% of respondents mentioned increased conversion rates and 61% noted improved customer experiences.#AI-powered personalization delivers increased conversions & improved customer experience via @Evergage. Click To Tweet
Both publishers and consumer brands such as The Wall Street Journal, Pandora, La Redoute, and TopFan use an AI-powered approach to improve their conversion rates and differentiate from competition, as Boomtrain reports.
Pandora, for instance, brings together human curators and machine learning algorithms to suggest new songs listeners might like. Music listening services give us many good examples of competitive advantage achieved by delivering the best user experience. If you’re working with large quantities of content, algorithms can help to surface the most relevant ones for each individual user.
AI also can enable you to recognize when data flow stops or unexpected traffic is visiting your site. While you can’t check your analytics to know what’s happening every second, an AI tool such as Hunch can. The AI-powered Slackbot analyzes your Google Analytics data and sends insightful reports on general performance and large-scale changes in data. That information can help you keep websites up and running perfectly, as well as address anomalies as they arise.
Key takeaway: At a time when customers expect increasingly meaningful experiences, you can use AI to automate a huge part of personalization. As a result, your blog visitors could see the most relevant content, notifications, and offers based on their location, demographics, and browsing history.Use #artificialintelligence to automate a huge part of personalization, says @KarolaKarlson. Click To Tweet
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3. AI-powered content creation
Natural-language generation holds tremendous potential in making the work of content creators more efficient. By 2018, Gartner predicts, 20% of all business content will be authored by machines.20% of all business #content will be authored by machines, predicts @Gartner_inc. #artificialintelligence Click To Tweet
Currently, machines can create content with simple rule sets and formats such as:
- Profit and loss summaries
- Quarterly business reports
- Hotel descriptions
- Real-time stock insights
- Sports game recaps
Every AI-generated narrative is designed to read as though it’s written by a human. The data insights and writing style of each narrative depend on the rules and formats established by your brand to best serve your audience.
In addition to content creation, AI-powered marketing tools like Rocco can suggest fresh social media content that your brand’s followers are likely to engage with..@Rocco_AI can suggest #socialmedia content that your followers are likely to engage with. @KarolaKarlson #AI Click To Tweet
Key takeaway: Even though an AI-generated e-book or research report is still science fiction, you can use AI tools to automatically generate email content, personalized reports or messages, or to curate content for social media.
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4. Content-creation chatbots
If you’ve recently chatted online with a customer service rep, your helpful correspondent named Ashley or Jen might have held a little secret – she’s a bot.
From fashion to health to insurance, intelligent chatbots are providing borderline magic customer support. And in some cases, they’re better at creating personalized content than humans.
“Chatbots have access to millions of customer-centered data points. They can also aggregate location-specific requests to detect patterns, spot repetitive problems, and predict what’s causing issues for a particular user,” Markus says. “Often, this makes them more knowledgeable than any human customer service rep.”
But chatbots aren’t limited to direct customer service interactions. For example, Sephora’s Kik bot opens with a mini quiz about the user’s makeup preferences.
For users interested in learning more about a specific product, Kik opens a next-level dialogue box with multiple customized options.
Sephora’s example proves AI-powered chatbots can provide advice in the research phase, giving way to a new form of content marketing.
Key takeaway: Nowadays, AI-powered chatbots are commonplace. However, you can take the opportunity to take your customer chat to the next level with personalized content marketing. Think about ways to employ AI agents as proactive advisers for every online visitor, not just for direct customer service interactions.Take your customer chat to next level w/ personalized #content marketing like @Sephora, says @KarolaKarlson. Click To Tweet
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5. Intelligent email content curation
Your team often spends hours compiling and scheduling weekly emails to multiple customer segments. Even with smart subscriber segmentation, you can’t deliver a personalized email to every single customer. Yet, a 2016 study by Demand Metric found that 80% of marketers say personalized content is more effective than “unpersonalized” content.80% of marketers say personalized content is more effective than “unpersonalized” content, says @DemandMetric. Click To Tweet
That’s when artificial intelligence enters the game. Algorithms can map a subscriber’s website experience and email browsing data to understand all the individual’s interactions with your content. This knowledge allows the algorithm to identify hyper-contextual content to create one-on-one personalized emails.
Dynamic emails can be compiled based on:
- Previous website interactions
- Previously read blog articles and content
- Time spent on a page
- Wish list
- Most popular content at the time
- Interest of similar visitors
- Previous interactions with branded emails
Key takeaway: Artificial intelligence makes it possible to send personal curated emails to every single customer. By analyzing a customer’s reading patterns and topics of interest to recommend specific content most relevant to that person, AI-assisted emails could become even more engaging for every single subscriber.
TIP: Not all AI-backed systems are capable of learning from user feedback. As you evaluate AI tools, make sure to see if that learning feature is included.
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6. Churn prediction and smart customer engagement
Machine-learning algorithms also can help identify disengaged customer segments that are about to churn or leave for a competitor.
AI-powered tools in this category can help gather data, build a predictive model, and test and validate that model on real customers. That information can indicate what stage of churning the person is in. While quick-churn customers (users who abandon a product shortly after starting to use it) are difficult to re-engage, late-churn customers (those who have a long-lasting relationship with your brand) can be incentivized to keep using your product.
Vidora, for instance, provides intelligent AI-based churn prediction to proactively keep your churning customers engaged. Markus explains:
AI-powered churn prediction helps to analyze omnichannel events and identify dropping customer engagement. For example, if the system notices churn-indicating behaviors like lower usage time, it can send users relevant offers, push notifications, and emails to keep them engaged.
Key takeaway: When combined with personalized content creation, AI-powered churn prediction helps keep more of your customers engaged, leading to higher lifetime value and profits. As churn prediction is unique to every product and company, the machine-learning algorithms need to be adjusted for your company or built from the ground. With that information, you can create more effective content to be delivered to disengaged users.#AI churn predictors like @vidoracorp can help create content to reach disengaged users, says @KarolaKarlson. Click To Tweet
7. AI-powered customer insights
Where it would take humans an immense amount of time to crunch all the numbers and match them to customer’s behavioral patterns, AI can give marketing insights on the fly.
Dynamic Yield helps the likes of Under Armour, Sephora, and Urban Outfitters build actionable customer segments by using an advanced machine-learning engine.
AI algorithms create customer personas based on billions of data points, including:
- Geo-specific events
- On-site interactions
- Referral source
- Psychographic factors
- Purchase behaviors
- Past communication
As a result, machine-learning algorithms can:
- Identify more clearly which customer segments should be included and excluded from campaigns
- Better match customers to the products they are most likely to use and keep
- Prevent limited stock from being promoted to shoppers who inevitably return items
Key takeaway: AI can help you display the most relevant products – or content – based on how the visitor has interacted with your company from the website through the shipping department.
8. Automated image recognition
If you’ve recently used Google Photos, you may have noticed how good the system has become at recognizing people and images. In recent years, software has become superhuman at recognizing people, with accuracy exceeding 99%.
Big brands like Amazon, Facebook, and Pinterest are using AI-powered image recognition to identify people and objects from images and videos.
From a marketer’s standpoint, image recognition could mean a better sync between online content and store visits. Many stores use facial recognition software to trace customers’ in-store visits and link these videos to their customers’ profiles.
As many as 59% of U.K. fashion retailers deploy facial recognition software in their stores. When combined with AI-managed push notifications, stores can send real-time discount offers and welcome messages to individual visitors.
Key takeaway: The data gathered from in-store facial recognition adds another layer – a significant layer – to customizing the content experience for your store visitors. Knowing how the person shops enables you to create and deliver even more targeted one-on-one messaging. Facial recognition software also can be used as a measurement tool – now you can track the offline ROI of your online campaigns.
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How marketers and AI can work hand in hand
AI enables marketers to fulfill a dream previously considered impossible – to engage with every individual customer in a personalized and meaningful way.
When looking to integrate AI to your content marketing stack, consider these three points:
- Look for opportunities, from automated content curation to personalization, where AI can make the biggest impact and result in the highest ROI.
- Make sure your data is sufficient for the algorithms to learn from.
- Be careful not to be too aggressive with personalization – all your marketing messages and content experiences should seem natural to users.
You’ve been affected by AI in your content marketing for years, now it’s time to intentionally apply additional AI products to deliver personalized experiences and beat your competition.
Please note: All tools included in our blog posts are suggested by authors, not the CMI editorial team. No one post can provide all relevant tools in the space. Feel free to include additional tools in the comments (from your company or ones that you have used).
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Cover image by Joseph Kalinowski/Content Marketing Institute