Okay, it finally happened. Someone placed an unflattering comment online about you, your business, or your organization. And you’re wondering what to do about it. Take heart, there is a lot you can do, and I’m going to show you how.
Surprisingly, your first move is to do nothing. At least, not immediately. Never address comments when you’re angry. In the heat of the moment, you may make an emotional response, which will only make things worse.
After you’ve had a bit of time to collect your thoughts and get your emotions in check, though, there are a few steps you should start with, to prepare a proper response.