Author: Toby Murdock

Toby Murdock is co-founder and CEO of Kapost, which provides a content marketing platform that enables marketers to become publishers and win at the new game of marketing. Kapost customers include TripAdvisor, Mashable, Intel and Verizon. Toby lives in Boulder, Colorado with his wife and three daughters. Find him on Twitter @tobymurdock / @kapost.

By toby-murdock published September 9, 2012

Can Content Marketing Software Platforms Drive Increased Success?

While Joe Pullizzi talks passionately about the long history of content marketing, it is only recently that content marketing has exploded, with more and more marketing departments transforming themselves into publishers.Continue Reading

By toby-murdock published February 27, 2012

Content Marketing vs. Social Media Marketing: What’s the Difference?

As I meet with brands and agencies, I still come across people who are totally unfamiliar with the term “content marketing.” And as I begin to explain it, they often respond, “Oh, brands publishing content? You mean social media marketing.”

Indeed, content marketing heavily involves social media. And, of course, in social media, marketers use content to get their messages across. But although there is plenty of overlap between content marketing and social media marketing, they are actually two distinct entities, with different focal points, goals, and processes. To help clear the confusion, let’s look at the major ways in which they differ:

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By toby-murdock published October 26, 2011

Win at Content Marketing by Building Your Influencer Community

More and more marketers are taking up the challenge of content marketing and they are taking on a brand new function in their organizations: It is that of a publisher.

The challenges and the new roles do not end there, however. As media publishers have evolved in the digital era, they have found that in order to succeed they need not only produce great content, but also must cultivate their community of influencers in their sector. These influencers serve the key function of providing content input, participating in the content production process, and supplying links, retweets, and Facebook “likes.” These contributions are critical to the development of content quality, site audience, and SEO rank, which in turn drive the core objectives of content marketing, including brand awareness and lead generation.

So, congratulations marketers. You now must not only transform yourselves into publishers but also into community managers! To better understand these evolving roles and excel in them, let’s look at the key interactions with influencers, the importance of these interactions, and how you can manage your communication within this community.

Influencer interactions

Here are the touch points at which your content marketing operation interacts with influencers across different stages of the process:

Ideation: An influencer may have provided you the idea for a post. Or you might have had an idea and bounced it off an influencer for their feedback and input.

Production. An influencer might be quoted or linked to in your post.  Or the influencer might have written the post.

Distribution:  You might publish your post on an influencer’s site or mention the influencer in your social distribution of the post (e.g., an @ mention on Twitter). Or the influencer might comment on the post on your site.

Promotion:  You may solicit a link or retweet on your post from an influencer.  This is particularly worth requesting if the influencer was already involved in the process in the preceding steps and they have a personal tie to the post (e.g., “I quoted you in this post I just published…”).

And of course different influencers may link, retweet, “like,” or share your post on LinkedIn.

Reciprocation:  Also key in the interaction is how you might do any of the above for the influencer’s content.  The world of links, retweets, etc., is driven by relationships and  reciprocity, so your actions on their behalf are just as important to the entire relationship as your actions on your behalf.

Influencer importance

Looking across these interactions, the impact of influencers becomes clear. The quality of your content can be strongly affected by the contributions of influencers in the ideation and production stages.

But the real importance of influencers comes in the promotion stage (and thus reciprocity too). To build an audience for your content marketing site, you must cultivate sources of traffic. The distribution you get from links, retweets, Facebook “likes,” etc., is critical to growing your traffic. In the post-Panda SEO world, these social shares and links are more important than ever in growing your SEO rank and increasing traffic that arrives through search engines. Thus, cultivating relationships with influencers and soliciting their promotion of your content becomes critical to your content marketing success.

Managing your influencer community

So now we understand the ways you can interact with influencers and the importance of these interactions to your content marketing efforts. How then do you manage the community of influencers you have cultivated?

First, you need to understand who these influencers are, develop a profile around them, and prioritize your interactions with them accordingly. Here are the main components that would make up typical influencer profiles:

Identity:  Identity includes their name, their organization/company name (if any), and their various internet identities:  website URL, email address, Twitter handle, Facebook account, LinkedIn account, etc.

Role:  The role indicates the position of the influencer in your segment.  An influencer could be a guru or thought leader in your segment (likely working as a consultant).  Or, they could be a customer of yours, a prospective customer, or perhaps even a competitor or vendor.

Influence:  Here we understand the power of this influencer in your segment through some quantitative measures such as:

  • Website visitors (derived from a tool like Compete)
  • Twitter followers
  • Klout score

You can also include a simple score of your own based on the knowledge that the influencer carries in your space.

Category:  Across the spectrum of content that you produce, influencers might have more relevance in certain categories than others. This too should be noted.

Now you have a map of your influencer community, including their profiles. You can prioritize your set of influencers according to the level of influence they carry.

Then you can move ahead with managing your relationships with these influencers. And just like the management of all business relationships (e.g., sales, customer service, etc.), tracking all of your interactions is crucial to success. Of your top-prioritized influencers, which ones have provided you with ideas or have distributed your content (e.g., through a retweet)? Have you reciprocated with distribution of their content? Who have you reached out to looking for distribution?

Careful management of these relationships leads to successful development of an influencer community, which can lead to higher content, high traffic, brand awareness, and leads. As content marketers push forward as publishers, they cannot overlook the importance of influencer community management to achieve their success.

The function requires a significant dedication of time and resources. The tracking of the key information and interactions is quite complex and is typically either done in spreadsheets or Google Docs. Does anyone know of good tools for this function? Please leave your thoughts in the comments.

My thanks to DanWeisman, Marketing Manager at FlipKey, for his inputs on this post.

Image Kheel Center, Cornell University via Flickr

By toby-murdock published September 29, 2011

Tap Your Organizational Knowledge to Produce B2B Content

The greatest challenge facing content marketers is the production of the content itself. The 2010 B2B Content Marketing Benchmarks, Budgets, and Trends Study shows this clearly: The biggest content marketing challenge identified was “producing engaging content” (36 percent) followed by the very similar “producing enough content” (21 percent) in second place.

For content to be effective, it needs to speak to the authentic challenges and issues that customers face. And it becomes very daunting for content marketing teams to uncover these customer issues day after day and produce compelling content.

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By toby-murdock published September 16, 2011

Why Marketing Will Fund the Future of Content

The media publishing industry is undergoing tremendous transformation in its transition to digital. One of the more powerful forces in this change are economics, and the oft-repeated phrase is that media is trading “print dollars for digital dimes.” In other words, as media moves more online, publishers are receiving only a fraction of the revenue they used to receive in print for the equivalent amount of content produced.

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