Many people prefer to read visually. Yet when it comes to how we display information in our companies, we tend to be stuck on text and spreadsheets.
Most strategy documents end up being created in long-form text – paragraph after paragraph explaining how we’re going to rock a particular initiative such as a content marketing program. If we’re lucky, there might be some graphs and bullet points to break up the reading experience.
Why do we do this to ourselves?
Surely it would be easier to have quick visual reference guides to help us see gaps in our plans or particularly over-resourced tactics or distribution channels.
A visualized guide would help avoid situations where grand plans are constructed and external consultants deliver a tome of great advice only for it to be ignored by the team because it’s not easily digestible or referenced on a day-to-day basis, effectively becoming an expensive paperweight.
Visually map your content portfolio
One area that will benefit the most from visualization is your content portfolio. Make sure you’re balanced in your approach to content marketing because even a single persona will have many different preferences for content consumption. Some will prefer entertaining content, others want just the facts; some might love videos, others a checklist. To cater to all these preferences, it is a good idea to have a blend of content types and tactics.
As you track what works and what doesn’t, you may begin to favor some forms of content over others, but if you’re just starting out and documenting your strategy for the first time, it’s good to have a range of content on the radar.
So, what’s the best way to ensure you’re covering the right balance of content? A big, long list on a spreadsheet or a mind map of your content ideas against your different customer needs?
You also need to ensure your content covers the buyer journey, from awareness to the decision (and purchase) to avoid having a gap in the marketing funnel.
Along the horizontal axis, plot content according to its relevance in the buyer journey. For example, if prospects are generally unaware of your brand or whether they have a problem your service can solve, it’s not helpful to provide content like case studies, pricing tables, or anything product-related such as user and how-to guides.
Instead, you need to focus on general awareness content, which might be delivered in the form of fun videos, blog posts with relevant pop culture references, or research-backed findings into the audience’s general topic of interest.
Along the vertical axis, plot according to your content’s appeal, from emotional to rational.
Here’s a tip: Don’t be fooled into thinking all your B2B content should be geared toward rational – you should absolutely appeal to emotions, too.
Similarly, don’t leave out rational content – consumers sometimes buy on impulse and emotional ties, but on other occasions they carefully weigh the features, benefits, and economic value of your products or service.
If you want to go more in depth on the buyer journey to ensure you’re covering content for your potential customers at each stage, from “bored at work” to “negotiation” and “purchase,” Eloqua provides a nice visual infographic that you could replicate or modify for your own template.
Map a balanced distribution plan
We all know that if content is king, distribution is queen. Therefore, you should pay as much attention to mapping the promotional strategy as you do to the editorial calendar.
Generally, this exercise is ongoing as you continue refining your promotional channels to find the optimal mix. To begin, however, make some educated guesses as to which channels are likely to drive a lot of traffic to your content, and which will garner less volume but more targeted leads that have a higher conversion rate. Here’s an example of a content distribution matrix from Smart Insights.
If you are starting from scratch, plot the different channels at your disposal. Those in the “low-volume, low-ROI” quarter will be the bottom priorities or tested with small budgets; those in the “high-volume, high-ROI” quarter will be high priorities with bigger budgets.
As you track your hypotheses, your map will change – making for an interesting visual journey of how some worked and others didn’t.
Well-documented content marketing strategies are incredibly important – as the B2B Content Marketing 2015 Report found – with 60% of companies that have a recorded strategy considering themselves successful at content marketing.
However, if content marketing strategies are difficult to digest and access, there’s a danger that the good work put into them will be left to gather dust because it takes too long for everyone to pull out the relevant details.
To help combat this, it’s a good idea to pair easy-to-understand, at-a-glance visualizations of your content marketing strategy to keep it alive and used on a daily basis.
Don’t have your content marketing strategy documented – visually or otherwise? Start with CMI’s 16-page guide with the 36 questions every content marketing strategy should answer.
Cover image by Chriss Klinger, Morgue File, via pixabay.com