In this episode, Robert and I discuss how content marketing is hitting the big time at Harvard Business Review. In addition, we chat about media agencies getting into the content production business, explain why email is far from dead, and then touch on a handful of research posts that are readily made fun of. Our weekly rants and raves include a great case study from Newcastle Brown, and we wrap up with this week’s #ThisOldMarketing example from Southern Poverty Law Center.
This week’s show
(Recorded live on July 6, 2014; Length: 54:09)
Download this week’s PNR This Old Marketing podcast.
If you enjoy our PNR podcasts, we would love if you would rate it, or post a review, on iTunes.
1. Content Marketing in the News
- Content Marketing Finally Arrives, According to HBR (3:10): A new article on the Harvard Business Review website, written by the vice-chairman of respected PR firm Hill & Knowlton, proclaims there’s a content marketing revolution going on. While Robert and I felt this article arrived a bit late to the party (we both looked at its date to see if it was an old story — it wasn’t), it does help reaffirm that content marketing is now an accepted and important part of the brand marketing mix.
- How Should Brands Be Working With Media Agencies? (9:41): A new article on MarketingWeek UK’s website says traditional media agencies are increasingly offering marketing services as a way to differentiate themselves from ad agencies. One large media firm has even realigned its services to embrace an owned media-first strategy. Robert and I express our differing opinions on whether these media firms are better off “renting” these capabilities from boutique content firms or acquiring them outright.
- Why Do We Keep Trying to Kill Off the Email Newsletter? (18:55): David Carr, who writes The Media Equation column for The New York Times, discusses how email can still be very effective when it comes to communicating with customers. Robert and I feel that predictions of its death are premature, and stem from large companies that don’t seem to understand the value of a permission-based email list — something Dany Levy, founder of the popular Daily Candy eNewsletter, discovered after Comcast purchased her company.
- Is Search Traffic Really Bottoming Out? (25:35): A new report from Shareaholic claims the top five search engines — Google, Bing, Yahoo, Ask.com, and AOL — have all experienced a decline in search traffic since December of 2013, as reported by SearchEngineLand. Robert and I explain why we feel the results of this study are very misleading, and debate a number of reasons why they appear to show such a precipitous drop.
- How Brands Should Deliver Customer Service on Social Media (31:01): AllFacebook reports on a new survey by Accent Marketing Services, which claims that consumers only want to interact with brands when they have a problem or when they’re trying to find an answer to a question. Robert and I felt that the survey missed the mark and discuss why analyzing actual customer behavior would have delivered much more accurate insights.
- Is Social Media Losing Its Consumer Influence? (36:25): As reported in a Marketing Land article, 62 percent of consumers say social media has no influence on their purchasing decisions, according to a new study conducted by Gallup. As with the Facebook survey we just discussed, we think this research project is somewhat flawed in the questions it asks consumers. Of course consumers will say that brands have no persuasive power over them — even if they actually do.
2. Sponsor (38:17):
- This Old Marketing is, once again, sponsored by Emma — email marketing for the modern brand, featuring mobile-responsive templates, social integration tools and concierge services. Emma is promoting a new webinar entitled, The 8-Second Challenge: Email Marketing for the Shrinking Attention Span. You can download it at http://bitly.com/pnr-emma8.
3. Rants and Raves (39:41)
- Robert’s Rave: Newcastle Brown Ale has hit a home run with its hilarious If We Won website, which launched on July 3, the eve of America’s annual celebration of its independence from Great Britain. In an entertaining series of videos, Elizabeth Hurley, Stephen Merchant, and Zachary Quinto imagine all the advantages America would enjoy if England had won the Revolutionary War, including better accents, different swear words, and more. It’s an absolutely brilliant owned-media campaign.
- My Rant: Last week, I was a guest of Mac Collier’s weekly BlogChat. During this session, I was asked how to formulate a content strategy for a blog. I explained how it all boils down to three potential objectives: driving more sales, reducing costs, or increasing customer loyalty and/or retention. I was surprised, though, when quite a few participants came back with questions about motivations like thought leadership, brand awareness, and growing blog traffic. Apparently some of the chat participants were personal bloggers — a role that doesn’t necessarily require a business objective. But it does highlight an ongoing challenge for many businesses: Developing a clear vision for why they’re creating and distributing content.
4. This Old Marketing Example of the Week (47:21)
- Southern Poverty Law Center: The Southern Poverty Law Center (SPLC) was founded in Montgomery, Alabama in 1971 to fight hate and bigotry in all its forms. It publishes a magazine called Teaching Tolerance, which is available to teachers for free and can be accessed in print, on the web and via mobile devices. Three issues per year, distributed to over 400,000 people, contain updates on issues ranging from race and ethnicity to gender equality. This high-quality publication, along with SPLC’s other resources for educators, helps them teach students about social justice issues. Teaching Tolerance is an excellent example of a content marketing initiative that is driving results for a nonprofit organization.
For a full list of the PNR archives, go to the main This Old Marketing page.