By Cathy McPhillips published November 28, 2013

A Step-by-Step Guide to Using Twitter Chats in Your Content Plan

#cmworld twitter chatsWhile the team at Content Marketing Institute has A LOT to be thankful for, one of the things we are especially appreciative of is our active Twitter chat community. So on this day of thanks (at least in the United States), we wanted to extend a huge thank you to all of you who have attended and participated in our #CMWorld Twitter chats, as well to those who read the Twitter streams each week.

This past summer, as the Content Marketing Institute team was in planning mode for Content Marketing World 2013, we started conducting weekly Twitter chats as a way for us to build our community and, in turn, increase our CMWorld registrations.

We are excited to see what the #CMWorld community has become, and proud that our 10-week chat “promotion window” has turned into a weekly event around which many of our attendees plan their Tuesdays. 

As our way of giving back a bit, we wanted to share some of the lessons we learned from running our chats, and provide additional details on what it took to execute the program for those of you who are thinking about trying Twitter chats as part of your own content plan.

Planning a Twitter chat

Choosing topics: Once you decide what your chat series will be about, start brainstorming on possible topics and potential guests, so you can build out your schedule in advance.

We began our #CMWWorld chats 10 weeks prior to the event, enlisting the help of speakers such as Joe Chernov, Lee Odden, and Ardath Albee. The topics aligned with our session tracks, such as content strategy, search, and social media, and also included industry-specific discussions, like financial content marketing. We wanted to give event attendees, and potential registrants, a feel for topics and what to expect when they arrived at Content Marketing World 2013 in Cleveland.  

twitter chats-guest Lee Odden

Give your guests event questions and details: About a week in advance of each chat, we prepared a list of questions that we shared with that week’s guest. We then sent the questions, along with other relevant details (Click here to download our template).

Share questions with the community: Initially, we did not share the questions with the Twitter community in advance, but now we publish the questions in our Content Marketing Institute LinkedIn Group page. We’ve found there are several benefits to this approach:

  • Possible participants can see if a chat applies to their informational needs.
  • Participation and responses have been more robust since attendees have had a chance to think about their answers in advance.
  • The LinkedIn posts have drawn some new faces to the chat, as well.

Set up a recording of the hashtag: Each week, we used Hashtracking to record our Twitter chats. Not only is this report able to provide a transcript of all of the tweets from the hour, but it also offers top-level details, such as top contributors and most retweeted tweets, which helps us make note of hot topics or potential questions to be used for future CMI blog posts or Twitter chats.

We also shared the individual Hashtracking reports with our special guests each week, so they could see details on the response to their chats. Guests seemed to appreciate this, as it provided them with a great list of questions and ideas by those interested in their particular chat topic. Since these chats are fast-paced, the reports also give guests a chance to look back, and perhaps even to repurpose the chat for their own blog. Also, with a complete list of an average of 96 Twitter chat attendees that they can easily engage with from Hashtracking, our guests now have an instant and active community they can tap into for their own content plans! 

Hashtracking report-cmi

Executing the chats

Executing these chats was pretty straightforward. To keep the chat on schedule, I pre-scheduled the tweets using Tweetdeck. While we normally don’t use any type of scheduler for CMI social media, pre-scheduling the questions for each hour-long session helped us stay on track and also allowed me, as the manager of our @CMIContent account, to welcome and engage with our audience, and still actively participate in the chat.

For the actual chats, I used Tweetdeck as well, but we’re also fans of tchat.io and HootSuite. There are also other great Twitter chat clients out there — I would recommend using whichever one you are most comfortable with.

Repurposing content from the chat

Create a transcript: Once the chat was over, we used a virtual assistant to create a transcript from the tweets in the Hashtracking report. Each of these transcripts was published on our CMW blog and included on our Twitter chat page. Not only were these transcripts a great reference for those who were interested, but they also provided some search benefits for our Content Marketing World website. Here is one transcript example from Mitch Joel’s #CMWorld Twitter chat on financial content marketing.

Produce weekly SlideShares: As SlideShare is one of our key channels, we initially repurposed content from the chats for this audience. For the series of chats we executed prior to Content Marketing World, we created a SlideShare that included the questions and a few tweets for each — highlighting both the guests as well as the speakers. Not only have these SlideShares generated interest in the chats (as well as the CMW 2013 event), but they also provided us with new email subscribers (a key CMI goal).

Pull out key content for blog posts: Our Twitter chats provided a virtually endless stream of editorial ideas, some of which we translated into blog posts on CMI. For instance, during our small business content marketing Twitter chat, one participant expressed particular interest in ways Google Trends could be used for content. Arnie Kuenn followed up with a blog post on using Google Trends to punch up content creation. Quickly providing information on these relevant topics continues to position CMI as a thought leader and important resource for our audience.

Review analytics for successes and opportunities: Through Google Analytics, we know that our Twitter referral traffic is up 20 percent, year-over-year, with a 27 percent increase in new visitors. Aside from our Hashtracking reports, we are able to use Google Analytics to see weekly trending and conversions based on the topics of each track. While tweets and reach are important, it is necessary to align these numbers with conversions so we can see where our audience is taking action.

We hope you will join us on a #CMWorld Twitter chat soon! We hold chats on Tuesdays at Noon Eastern on Twitter — follow the #cmworld hashtag and find us at @cmicontent. Are you interested in being a special guest? Do you have a great topic idea or any questions? Submit ideas here and find our upcoming schedule on our Twitter chat page.

Author: Cathy McPhillips

Cathy is the Marketing Director of the Content Marketing Institute, leading marketing efforts for both CMI and Content Marketing World. Cathy has also directed national marketing & strategy efforts in the service/hospitality industry as well as the nonprofit sector. You can follow her on Twitter at @cmcphillips. Find Cathy Tuesdays at noon on the #CMWorld twitter chats.

Other posts by Cathy McPhillips

  • sydnicraighart

    Thanks so much for this awesome article! I have been considering doing a regular Twitter chat but hadn’t had time to think through the details so your article is the perfect resource! I have two questions, please:

    1) What time of day do you find that it worked best to host your chat?

    2) How long does it take each week to plan the chat and then repurpoae the content?

    Thanks so much
    Sydni

    Sydni Craig-Hart
    The Smart Simple Marketing Mentor
    B: http://smartsimplemarketing.com/blog

    • cathymcphillips

      Hi Sydni,

      Thanks – and we do hope it inspires you to do you own chat!
      To answer your questions:

      1. We selected Tuesdays at Noon Eastern as our standing time. Because we have an international audience, there isn’t an ideal time for everyone, but this seems to work really well with our group. We miss our friends in Australia, but connect with them in other ways!

      2. Now that we’re into a groove with the chats, we spend about 30 min developing the questions and putting into the template to send off to our special guest. Reviewing the transcript is the most labor intensive, and that takes over an hour. Then posting on our CMW blog is pretty quick. Chat included, we collectively spend about 4 hours/week on the chats.

      We hope this helps! Let us know if you do start one, we’d love to join in!

      • sydnicraighart

        Thanks very much Cathy! That is really helpful info. I will definitely let you know when I start mine and appreciate the support. Thank you!

        • esta h. singer

          Thanks so much for asking Sydni; Cathy, this is a great post! It’s the first I’ve seen on Twitter chats. I’ve participated in a few however, find it hard to keep up and chime in a times. It’s a little easier being an observer; sometimes I’ll simply RT a good point. Your cheat structure is good; perhaps others I’ve observed haven’t been as organized. Thanks for the post! esta :)) @sheconsulting

  • http://www.erikaheald.com/ Erika Heald

    Love that you’re sharing the #cmworld twitter chat secret sauce with everyone! I think your chat questions/timeline template is especially useful. It’s incredibly helpful to have the questions plotted out in advance this way so your guest can formulate their answers and have them ready to go, and be able to focus on responding to the in-the-moment conversation that’s going on, while not losing track of where they are in the planned topic flow. Very helpful.

    • cathymcphillips

      And did we mention having an incredible group of chat participants?? Thank you, Erika, for being a friendly face and brilliant participant in our chats! You have added so much to them. We’re really glad to hear that you like the questions early. Your comment above confirmed our instinct!

  • ronellsmith

    Cathy,

    Twitter chats, as you make clear, provide a smart, easy-to-use means of interacting with your audience and generating worthwhile content to be shared with that audience at a later date.

    In recent years, Twitter chats were quite popular, with a wide number of brands, even small, obscure brands, using them to interact with their audience. Of late, however, it’s as though they have fallen out of favor, though for no real reason.

    Maybe this piece will serve to highlight the untapped potential of the chats. As content marketers and strategists, interacting with and generating content for our audience is essential.

    Twitter chats enable both.

    RS

    • cathymcphillips

      Thank you, Ronell! Yes, as recently as last week my colleague Michele and I both were overwhelmed by the possibilities of content generated from the chat. Compiling it into a useful piece of content for our audience is the next step!

  • http://www.it-sales-leads.com/ Barbara Mckinney

    Great article Cathy.Now is the time for marketers to be more serious in using Twitter.With the right strategy,Twitter chats will surely help you build your online reputation and reach success.

    • cathymcphillips

      Thank you Barbara! We definitely agree, and we’re happy to watch the chats continue to evolve. See you on a #CMWorld chat soon!

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  • Tamar Weiss

    Hi Cathy,
    Really good how-to that can be put into use. Do you have any advice on how large or engaged your twitter community should be before starting a chat? Also, content marketing is a very wide subject – what about smaller niches?

    • cathymcphillips

      Hi Tamar! We just jumped right in, and at the time we were about 40,000 members strong in our twitter community. We have roughly 100 participants each week, so it is a small but mighty percentage of our total audience. I don’t know of a magic formula on current size/engagement before starting.

      Regarding smaller niches, our chat topics have varied by topic and industry. We’re definitely up for new ideas that would still provide value to our participants. I know you’ve sent us some great ideas before, so keep them coming if you have other ideas! I really appreciate your contributions!

      • Tamar Weiss

        Thanks Cathy. Pleasure. I’ll try to send more ideas soon.

    • http://www.landonc.com/ djksar

      hey Tamar. For larger audiences and brands one of the key issues is moderation and #hashjacking. If you saw the issues JPMorgan Chase was having last month (Nov ’13) when their Twitter chat #askjm was taken over by trolls and negative comments you can see the potential issue on just using Twitter. Check out this post by my bro who is the CEO of Blyve, a real-time audience engagement platform: http://blog.blyve.com/2013/11/14/a-few-tips-to-prevent-your-chat-from-being-hashjacked/

  • http://www.writtent.com/ Alexandra

    Great tips! This way of using twitter is pretty new for me. I wonder if it works good?