The challenges and the new roles do not end there, however. As media publishers have evolved in the digital era, they have found that in order to succeed they need not only produce great content, but also must cultivate their community of influencers in their sector. These influencers serve the key function of providing content input, participating in the content production process, and supplying links, retweets, and Facebook “likes.” These contributions are critical to the development of content quality, site audience, and SEO rank, which in turn drive the core objectives of content marketing, including brand awareness and lead generation.
So, congratulations marketers. You now must not only transform yourselves into publishers but also into community managers! To better understand these evolving roles and excel in them, let’s look at the key interactions with influencers, the importance of these interactions, and how you can manage your communication within this community.
Here are the touch points at which your content marketing operation interacts with influencers across different stages of the process:
Ideation: An influencer may have provided you the idea for a post. Or you might have had an idea and bounced it off an influencer for their feedback and input.
Production. An influencer might be quoted or linked to in your post. Or the influencer might have written the post.
Distribution: You might publish your post on an influencer’s site or mention the influencer in your social distribution of the post (e.g., an @ mention on Twitter). Or the influencer might comment on the post on your site.
Promotion: You may solicit a link or retweet on your post from an influencer. This is particularly worth requesting if the influencer was already involved in the process in the preceding steps and they have a personal tie to the post (e.g., “I quoted you in this post I just published…”).
And of course different influencers may link, retweet, “like,” or share your post on LinkedIn.
Reciprocation: Also key in the interaction is how you might do any of the above for the influencer’s content. The world of links, retweets, etc., is driven by relationships and reciprocity, so your actions on their behalf are just as important to the entire relationship as your actions on your behalf.
Looking across these interactions, the impact of influencers becomes clear. The quality of your content can be strongly affected by the contributions of influencers in the ideation and production stages.
But the real importance of influencers comes in the promotion stage (and thus reciprocity too). To build an audience for your content marketing site, you must cultivate sources of traffic. The distribution you get from links, retweets, Facebook “likes,” etc., is critical to growing your traffic. In the post-Panda SEO world, these social shares and links are more important than ever in growing your SEO rank and increasing traffic that arrives through search engines. Thus, cultivating relationships with influencers and soliciting their promotion of your content becomes critical to your content marketing success.
Managing your influencer community
So now we understand the ways you can interact with influencers and the importance of these interactions to your content marketing efforts. How then do you manage the community of influencers you have cultivated?
First, you need to understand who these influencers are, develop a profile around them, and prioritize your interactions with them accordingly. Here are the main components that would make up typical influencer profiles:
Identity: Identity includes their name, their organization/company name (if any), and their various internet identities: website URL, email address, Twitter handle, Facebook account, LinkedIn account, etc.
Role: The role indicates the position of the influencer in your segment. An influencer could be a guru or thought leader in your segment (likely working as a consultant). Or, they could be a customer of yours, a prospective customer, or perhaps even a competitor or vendor.
Influence: Here we understand the power of this influencer in your segment through some quantitative measures such as:
You can also include a simple score of your own based on the knowledge that the influencer carries in your space.
Category: Across the spectrum of content that you produce, influencers might have more relevance in certain categories than others. This too should be noted.
Now you have a map of your influencer community, including their profiles. You can prioritize your set of influencers according to the level of influence they carry.
Then you can move ahead with managing your relationships with these influencers. And just like the management of all business relationships (e.g., sales, customer service, etc.), tracking all of your interactions is crucial to success. Of your top-prioritized influencers, which ones have provided you with ideas or have distributed your content (e.g., through a retweet)? Have you reciprocated with distribution of their content? Who have you reached out to looking for distribution?
Careful management of these relationships leads to successful development of an influencer community, which can lead to higher content, high traffic, brand awareness, and leads. As content marketers push forward as publishers, they cannot overlook the importance of influencer community management to achieve their success.
The function requires a significant dedication of time and resources. The tracking of the key information and interactions is quite complex and is typically either done in spreadsheets or Google Docs. Does anyone know of good tools for this function? Please leave your thoughts in the comments.